Privacy Policy

Privacy Policy

CAREOLL Mobile application is a free application, created by the Lanaco ltd company and represent an add-on to the CAREOLL Information system*, which allows users to perform activities in faster and easier way, even while on the go.

*CAREOLL Information system is the application for health care institutions, which allows management of electronic medical records (EMR), execution of laboratory analyzes (LIS) and basic resources management of health care institutions.

Lanaco Ltd respects your privacy, therefore we would like to inform you – the user of our CAREOLL software, on how we collect, use and access personal and private information, which is the main goal of this Privacy Policy.

If you are using the CAREOLL Information System* and the CAREOLL Mobile application, it is considered that you read and fully understood following content and that you agree with our Privacy Policy.

Information Collection and Use

CAREOLL application collects and forwards data (which user enters using appropriate forms and/or camera) to the CAREOLL Information System, where data is being processed and stored. Mobile application itself does not store entered data for security reasons.

In addition, certain services of CAREOLL application (e.g. when scheduling appointments for patients) can read user’s SMS messages but only if the permission is given during first access. After this, list of messages will appear from which user can select one or multiple messages that wants to transfer to the application.

Regarding access to the calls:           

  • CAREOLL Mobile application can access an active call and get the phone number into the application (similarly to SMS messages, user will be asked by the application and needs to provide permission during first access).
  • CAREOLL Mobile application can access the call history, get the contact information from the selected call (name, family name and phone number) and enter it in the application in the designated place.

As a conclusion, user decides which data is imported into the application. 

Data security

In the case where CAREOLL Information system* is used in the CLOUD, company Lanaco Ltd takes all necessary technical and organizational protection measures to prevent accidental or illegal access to user’s data. As additional protection, to access the CAREOLL Information system* through this application user needs to use a BKS file containing the appropriate certificates for the first degree of authentication, which Lanaco Ltd delivers  to the supervisors of health care institution and they further decide who from their health care institution can use this certificate.

It should be emphasized that by using the CAREOLL Mobile application and CAREOLL Information system, users data remains confidential and Lanaco Ltd guarantees that it will not be provided to third parties and/or individuals without your consent, whereby Lanaco Ltd is not liable in case of force majeure, and does not hold absolute responsibility, given that information transmitted over the Internet and stored electronically is never 100% secure. The security of your processed data is confirmed by the ISO 27001 standard, which we have implemented and are successfully applying it for many years.

In case that CAREOLL Information system* is used ON-PREMISES, data protection and communication between the CAREOLL Mobile application and the CAREOLL Information system* become responsibility of your institution.

Data transfer

In the case when health care institution is registered outside the borders of Bosnia and Herzegovina and decides to use this application in the CLOUD, you should be aware that it is possible for the data to be transferred and processed in Bosnia and Herzegovina, where the law on data protection could differ from the law in your country.

Change to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at or by phone number +387 51 33 55 00.